I would not recommend this practice to anyone seeking a pediatrics practice. I have taken my children there for 20 years - but over the last few years I have had nothing but poor experiences with every office visit or problem.
It takes me a lot to become frustrated and write a negative review - but I have had it with this practice, their rudeness, and the unapologetic manner in which they handle poor service complaints.
One would be hard pressed to find ruder and more abrasive staff members than those at FFP in the customer service areas of front desk staff, telephone receptionists, and billing staff. These people have an abrasive "Tough if you don't like it" attitude. They will argue with you, ignore you, and don't expect a return call from them.
More frustrating is the wait time when you do have an appointment. I am 100% honest in saying that in the past three years of appointments - and my child needs to go every three months - I have never once waited any less than an hour after my appointment time to be seen. Whether your child is sick or well - waiting an hour to well over an hour - is trying for everyone - especially when you are just stuck sitting in a barren exam room for that amount of time with nothing for you or your child to do but stare at the walls. Then when you are seen, if the issue of the lateness is addressed at all - it is a simple "Sorry, we're really busy today." I'm sorry - but I am busy too. There has to be a way to correct this problem - I don't find it on a consistent basis with other doctor's practices - but obviously they do not care enough to take steps to do so.
My child has a condition that requires him to see the same doctor for most visits. Trying to get those appointments scheduled it a feat in it's self. I will say the the doctor is very competent and complete - but she pretty much has the personality and bedside manner of wallpaper paste. And I always get the impression that I am being cross examined.
I'm finding a new practice. This one does doesn't care.
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