I had been told that my computer could not even be looked at because the hard drive was probably fried, and it wasn't worth spending money on. Joseph at Nu Addition was so nice, however, and took it to find out what was wrong without charge. Then he recommended a fix, but he told me that he wouldn't charge if the fix didn't work. Well, it did, and I got my computer back better than before for a reasonable cost. When a computer may be no more, you need a psychiatrist as well as a technician. Joseph is both.