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Avoid this company for big, unsupervised jobs - Review by Guest | Weaber Flooring

Weaber Flooring

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Avoid this company for big, unsupervised jobs 1/22/2013

I was referred to Zach Weaber by a close friend after he did a beautiful job on her hardwood floors in a few rooms. He was the lowest price, which normally I would avoid like the plague, however the other reviews I read about his company were stellar so I went against my better judgement. Zach completed a refinish of existing (ten year old) floors and installed new flooring in a bedroom. It was a large job (about 3,000 sf) and projected to take two weeks. It took five. Over four were spent sanding. Although we did not occupy the home at the time, on the days we were there the crew (usually 2 people, not the promised 4-5) was rarely there before 9:30 and did not stay past 4. However, we really had no issue with how long the project took, provided the end product was as promised (he used the word "perfectionist" many times). One day was spent applying stain, and one day for all three coats of polyurethane. The sanding was not done evenly, resulting in different shading throughout the house. Around the edges of the rooms is particularly bad. Where new flooring was installed, there is now a gap between two of the boards; of course this is in the center of the room. Also a shoe print and multiple rings where the stain can was set down. One particularly egregious area (looked like swirls of stain) was fixed after repeated asks. The day before the finish, Zach asked us to meet him to pay the remaining 50% contract price, which we would not do before the work was finished. He stated that his guys had not been paid for the prior week so he was really trying to finish up, and it is clear that the stain and poly application was rushed. Zach pleaded with us to pay since he was finished, and all of the issues we had he swore would be fixed after the stain cured in 30 days. Also reassured us that we have a one year warranty and he wouldn't hesitate to come back if any issues did not cure themselves. Well, what do you know, after four messages and no return phone call, it seems we're left to fix this ourselves more
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