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One and Done - Review by Guest | Renaissance European Day Spa

Renaissance European Day Spa


One and Done 1/17/2013

If zero stats was an option, that would be my score. i got one massage at this place and will never go back. It seemed nice enough upon arrival, but I was left waiting for the massage therapist for 15 minutes and she reduced the length of my massage to keep herself on schedule . I couldn't believe it - she is the one who was late and MY service was shortened?! i was charged full price of course! They have since been calling and leaving messages asking " how are you" and " haven't seen you in a while." So I decided to call back and let them know Why I didn't return. I called and "Maddie" answered. I told her I was returning their calls and wanted to let them know I wasn't happy with my massage which is why I didn't return. Her response was simply, " OK. I will make a note so we don't call you anymore." She could have at least said she was sorry for my bad experience. Unbelievable. This place is the worst. They obvious don't care. more
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