The plumber that came out was courteous and did clean up, but I had a big problem with their pricing structure that wasn't fully revealed until after the work was done. It turns out they have a "materials" charge for several things that aren't really materials but rather the use of equipment, such as a basic augur ($15 materials fee), etc. They also charged $10 for him using gloves and a rag to wipe up. I called to talk to them about it and said it's the first time a plumber has charged me an additional fee (on top of the 146/hr fee) for the use of their tools, plus I had mentioned before I had the same augur in my garage to the guy when he first showed up. To me this is the equivalent of a mechanic charging me extra to use a wrench, caliper or any other basic tool needed to do the job above and beyond the service fee. The office told me that's what they have to do and have done for 50 years, end of story. Oh well, the search continues for a go-to plumber I can fully trust.
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