Where to start, this place is a virtual comedy of errors. They have misplaced my purchase on 2 occasions, rather then give me a refund for the CASH we paid, they gave us a giftcard for future purchases(yeah, I'm really gonna use you in the future) lol In fact on not one occasion that I have come to pick up items have I not heard over the intercom system something to the affect of "can't find such and such item, anybody know where it is?" Customer service dept. is a joke, believe the guys name is Dirk, certainly not qualified to handle customer service in any way, shape, or form with zero communication skills. They have now raised their fees on purchasing to 15%! Since they take 25% from the seller, thats 40% of the items sale price plus a lot fee they're taking, yet they can't find competent help. Total ripoff, will not use again, too many other more reputable sites than this incompetent cast all the way from the top, Chad, to the hourly employees.