It is never going to be fun having to buy a car on vacation because your current car has gone belly-up and won't get you home. Katie made our completely unexpected purchase on New Years Day--well, not a pleasant experience because of our stress but it certainly didn't suck! She was professional, personable and sympathetic to our sucky situation. We love the vehicle we purchased and were on the road again only 1 day behind schedule. If we didn't live 1000 miles away we'd definitely work with her again.