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Perplexing... - Review by Guest | Team Pest USA

Team Pest USA


Perplexing... 1/4/2013

I purchased a house in May that had Team Pest USA termite traps installed by previous owner (no service agreement was transferred). Six months later, a Team Pest USA representative came by the house on a Monday to offer us a $300/year renewal on the maintenance plan. We were told that we had until the end of the week to decide, or the bait traps would be removed. The following day, a different Team Pest USA representative came to the house, and without warning or discussion began removing the bait traps. I interrupted him to state that we would likely be continuing the service. His response was that the traps were damaged (by the removal?), and Team Pest USA would return by the end of the week to replace the broken traps and collect payment for us to continue the plan. We never heard from anyone from Team Pest USA for the next 3 months. Since I now had 15 holes surrounding my house, we had traps installed by another company. This week the original Team Pest USA representative came to the house again, and was "surprised" to find that their traps were no longer in the ground? As a final insult, today I received a bill in the mail from Team Pest USA for $450 for trap removal!!? It's as though Team Pest USA went out of their way to not only insure that I would never be their client, but also insure that I would then get online and write a negative review. It's an absolute mystery to me. more
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