We got a jacuzzi room here. The first one had no air conditioning, no hair dryer, no coffee maker, and no ice bucket. We were told maintenance would fix it. We come back to the room after swimming to hot air coming out of the vents...called front desk. Got moved to another room. We left the door open in the first room incase we forgot something. (Had to turn keys in) got keys for new room- they didn't work. Decided to go eat in their restaurant, I ordered ribs, my fiance ordered beef brisket. They didn't have either. Hotel impossible needs to help them badly. The rooms were dirty and employees walk in on you when your naked.....front desk doesn't care and I could swear they are attorneys and not customer service reps. All they did was debate and defend this kind of service. It's cheaper to go to zoombezi bay or travel to kings island/cedar point where customer service and hotels are better.
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