BEWARE OF THIS UNETHICAL CONDUCT - After declining the "Platinum Retainer Package" at the debanding, approximately one month later my checking account was unexpectedly and without authorization debited $108.33. This apparently was the first of six installments for the Platinum Retainer Package which I did not authorize. This caused my account to be overdrawn and incur fees. I immediately called the office and informed the receptionist of the unauthorized transaction. I was informed I could get the amount credited to a credit card, but could not receive an immediate check because there was a "process" to writing checks. WHAT UPSETS ME MOST IS THAT I DID NOT AUTHORIZE THIS TRANSACTION. KILEEN TOOK IT UPON HERSELF TO DEBIT MY ACCOUNT. HAD SHE CALLED PRIOR TO DOING THIS I WOULD HAVE DECLINED AND MY ACCOUNT WOULD NOT HAVE BEEN OVERDRAWN.
WHAT KIND OF PROFESSIONAL ORTHODONTIST OFFICE DOES THIS? AFTER OVERPAYING $750.00 FOR THE FIRST RETAINER, I WAS NOT INTERESTED IN OVERPAYING FOR THE PLATINUM PACKAGE. I hope this message makes it to the reviews because I am sure this has happened to other people.
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