I think it depends on whom you work with at Premier and how long you have had your pool. Our pool looked great in the beginning and the equipment worked okay in the beginning (3 1/2 years ago), but we had several problems (including two motors for the filter pump within the first two years). They fixed some problems and did not fix others. We also had a grotto and rocks built into the pool that looked great at first, but the finish looked horrible in less than a year. The original installation had its issues--they took more than two times as long to finish as they said. They also dumped/hid the last bit of leftover gunite in our yard that we did not find until we started to landscape. They also tore up about 50 ft of sprinkler pipes when digging a trench for electrical wiring rather than use a bit of common sense and move the trench over a foot and miss the pipes. We initially worked with "the son", but essentially fired him and latched onto someone else there who helped get our pool finished--that second guy was great--I think his name may have been Tom. This is one of those companies that is likely going to go under after it gets turned over to the kids after the founders retire.
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