While I don't like this method of rating the service, I did like Jeff's service itself. He did my system check, and found a simple solution to my problem with the ac. Jeff was polite, and exceeded my expectations of service. Thanks. The one complaint I do have is with scheduling, not with Jeff. I was supposed to have a morning appointment. I was called at 11:45 am to say that ac service could not occur until the temperature was 55 degrees. Jeff did not arrive until around 2. I understand the problem, but I had to be home until the service was complete. I don't quite understand why you couldn't let me know about the delay until my day was half done... It's not like it was a surprise to you. My time is valuable, too.
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