Recently i took in a laptop to be repaired at ics and was told by an employee that it would be 22.50 to diagnose and if i chose to repair it the 22.50 would go away. well i was called and told that the hard drive was bad and it would be 100.00 to replace and then 60.00 for the software. well i had the software and told them to just replace the hard drive. went in to pay on it and they still charged me the 22.50 because the software wasnt installed, why would i pay 60.00 for software when i have it at home. this is wrong and they will not be recieveing my business again.