These people are horrible. I don' t need to have people pretend they like me when I'm buying tractor parts but at least they could pretend they like my business. They are not helpful and act annoyed when you need them to lookup parts. My sense is that if you aren't in there buying a new machine they have no use for you and they aren't afraid to show it. I only continue to use them because they are the only local JD/Stihl store.