I've been in there a few times and I didn't get any of this vibe. The "goofball" you refer too is mentally challenged and wouldn't hurt a fly and his life is that store. Yea, that would take a man to "punch him out", dude you're the good ball, actually you're an idiot. The owners have included their handicapped son in the business and its a shame you are so shallow you can't function around handicapped people, sad. Nice people, great selection of real kites. I highly recommend.