Received DVD burner instead of Blu Ray drive. Called. Told they need UPC of the mis-shipped item to process. Called back with UPC. Told I would get an answer following Monday to see if distributor has item. Got no call by Friday. I called and rep said THREE TIMES "so you didn't get your order.." when I repeatedly told him I got it but it was the wrong item. Rep says "I don't appreciate your tone" when I raised my voice stating the situation for the third time but did not curse. He said he'll check with the buyer who should be in about 10 minutes. (it was 7am PST so they must always show up late) Finally he did get back to me in an hour saying they don't have it, and will send a label to ship back which can take over 24 hours. Also this same rep said "you're welcome" before I said thank you, funny.
Summary: DON'T WASTE YOUR TIME WITH THIS COMPANY.