Six hours late. They say they will be there at 2:00 pm and then show up at 8:30 pm means that I took a half day off of work for nothing and even worse is that the technician wouldn't do any real trouble shooting other than popping open the hood and telling me what his hunch was. If I wanted him to establish with any certainty or for him to do any further troubleshooting I was given the option of waiting for him to come back another day. This led into him trying to sell me a new furnace.
He seemed like he knew what he was doing and he certainly was nice and friendly so I don't really want to give this lowest rating possible but then again he didn't do any real troubleshooting and just went straight into telling me I should have them install a new furnace. The price for which he quoted was 1700 for something that only costs 900 from Home Depot. 800 sounds pretty steep for labor on that.
89 bucks and a half day away from work flushed down the toilet.