After 20 years of service with ADT Security, due to horrible customer service, in July 2012, I decided to switch my home security service to Ackerman Security. Bad idea!!! To date; I've had over 20 false alarms despite Ackerman's technicians "fixing" the problem. On Friday, 11/30, Ackerman was at my home again after several false alarms (even when the system wasn't armed). At 1:50 a.m. on 12/5, my doorbell rang and there were several officers outside my home explaining that they were responding to a duress call from my security system. This isn't the first time that this has happened and not only does this disrupts my sleep but it is unfair to the police department who has already warned me that my home will soon be placed on a "do not respond" list. After calling Ackerman, I was asked "would you like for us to call you first when receiving a duress indicator?" My response was "I want you to fix the problem." What is the sense of having a security system when it's working? I'm so disappointed with Ackerman and I'm locked into a 2 year commitment that I wasn't aware of.
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