I know this is long, but if you are considering this kennel you MUST read.
After my dog stayed at this kennel, and came home with urine burns, soaked in urine, and petrified of everything, I posted the review below and called the owner. He spoke with me about my dog’s problems, and ultimately told me (on 7/30/12) that if I removed my reviews from Citysearch and Yellow pages about his kennel, that he would reimburse me the amount of my dog’s stay due to our concerns with his treatment there, and our concerns about the state he returned to us in. I removed the reviews that day (7/30/12), figuring that I could use the money to bring a trainer to our house to help our dog overcome his newfound fears. (He ended up being petrified of the outdoors, cars, and visitors for months after the stay.) Today is 11/27/12, and to this date I have not received my reimbursement from Primrose Lane Farm, nor have they contacted me in any way to set this right. I am disgusted, and have attached my original review below so that everyone considering this kennel can be aware of the way that my dog was treated here before allowing their dog to stay here.
*I can only post some of original due to size restraints*
Our dog's first boarding experience was here while we were on vacation. We have a very social, friendly year old pup who has a lot of energy but has also been trained. We felt very confident in the reviews, but upon picking him up, were shocked. Our crate-trained dog's stomach, legs, paws, and tail were drenched in his own urine. He also had large burns/sores on his joints from laying in a crate in his urine. The toys and bed that we sent were never used, and we didn't see any dogs in the "play area" or being walked. They did not tell us what happened during his stay. We will not be returning, and I personally am very upset that I allowed my dog to stay here for the week. Please think twice before leaving your dog here.