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Not Pleased with All State, Contrator was Colonial, they were good. - Review by Guest | All State Van Lines Relocation, Inc.

All State Van Lines Relocation, Inc.

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Not Pleased with All State, Contrator was Colonial, they were good. 11/27/2012

Only satisfactory person was origianal contact by Rob. Second guy upped the price per pound charge at the last minute. Then when I said I would cancel, he changed the price lower. But I'm still getting emails "waiting on discount approval". Then at the last minute, got a call to state the movers would be there a couple days late. Got a $200 discount for that. Not enough for the inconvienence! Then was told they would load at 4PM, odd for a 16,000 pound load which turned into a 21K load. Then they called back and said they would show up at 9AM. Not sure anyone in this company talks to anyone else. Would not hire these guys a second time, and would not recommend them. I think I figured out they are brokers and don't actually own a truck. Good luck in your move. Mine was job #10067076-06 more
Owner response
Owner response 12/11/2012
All State Van Lines Relocation wishes to express regret in hearing of your dissatisfaction with your overall interaction with our company. Our team has reviewed your posting and located your account with the information you have provided us with. We always take pride in ensuring our coordinated relocations are completed successfully. It was always in our intention to provide our customers with the most exceptional service ensuring a smooth transition to their new surroundings as we understand how stressful relocation can prove to be, however at times we may fall short of our ultimate goal. To complete relocation arrangements, all documentation outlining company policies and terms of agreement are supplied for review prior to execution of any relocation to be signed and returned in acceptance of moving services. We make our customers aware in our terms of service that all dates supplied within their contracted dates are estimates. Due to the nature of the business, we ensure our customers understand that delays may occur and and with this in mind, our contracts are drafted as such. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort in performing our customers' move within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. We notice that you allowed us the opportunity to load your belongings at a later date, this in which you were compensated for. However, we understand that this offer was not sufficient to you and we sincerely do apologize for that. Should you have any questions in regards to this response you may contact our office at 1-800-741-6837 at your earliest convenience. Once again, we sincerely apologize for any inconveniences and frustrations caused. Sincerely, All State van lines Relocation.
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