My 86 y-o mom got a call and thought this was the company she had used previously. Fortunately, I happened to call when they were there. They were trying to tell her she needed to raise her heater two more inches to bring it to code and other things that were just BS. My husband is a retired plumbing inspector and he almost hit the roof. (Unless you're having new construction or a major rebuild you do NOT have to bring things up to current code!) We told her to not agree to anything--to just pay for the inspection and get that guy out of there! We're having our regular company come in Monday to make sure everything is OK and this guy didn't do something to the unit.