Horrible Service - stay a mile away!! Maid in heaven maid services was nothing but a HUGE disappointment. We signed up for their spring cleaning package i.e. 10 hrs worth of cleaning with 2 people/maids. Only one of the maids showed up and the other person NEVER showed up. There was no communication from the person who was supposed to show up until 4 hrs in to the cleaning. We found out that she had prior CRIMINAL history and had been pulled over by the Police near our locale and due to outstanding warrant sent to custody! All this while NOT a single phone call or communication from the manager/owner Beth. She merrily decided to be out of reach while all this fiasco was going on- later claiming that she herself does not work /answer calls on Saturday. Not only does the customer service get an F for incompetence but also a F for not conducting back ground checks and pretty much hiring people without establishing past criminal conduct. In addition all I have received from Maid in Heaven and the owner/manager has been bad attitude , worst customer service ever and no offer to re-mediate the situation in any shape or fashion !! Be well aware of these guys - they hire crooks , do not show up at all, cannot be reached when it matters and on top of all this end up with a boat load of bad attitude. Will strongly recommend NEVER TO Hire them anymore and grade them as an overall F !
P.S. - We depended on these guys to clean up the house before our thanksgiving guests showed up - my sick wife and I had to end up cleaning our entire upper floors.