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Above and Beyond Excellent Customer Service! - Review by Guest | Bishop Transports

Bishop Transports

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Above and Beyond Excellent Customer Service! 11/16/2012

I seriously can't understand the negative reviews on here. I purchased a horse trailer from Geoff Bishop a couple of years ago. The trailer was a "Repo" and in brand new condition. You couldn't even tell if a horse had been in it - that's how nice it was! I was extremely happy, as I got a $30,000 trailer for $15,000! Not only was the transaction smooth and effortless, he went out of his way to try and help me aquire shipping (from Florida to Oregon). When it arrived, the trailer was even better than described! Absolutely beautiful - like brand new! After two years, a divorce forced me to sell my beautiful horse trailer. Through the divorce, the title was either lost or destroyed. So I went to my Oregon DMV to order a replacement title. Unfortunately, because I was going through a lot of personal stuff, I forgot to register the trailer in Oregon. The DMV informed me that the last known owner would have to order a replacement title. Which posed an even greater problem as I purchased it as a "Repo". Well, Geoff went out of his way to get the replacement title for me and even sent it via "Priority Mail" so I had the title in two days! I know it probably took him a full day to deal with the Florida DMV and the Bank "Repo" paperwork. But he never acted put-out. He definitely could have just told me that it was my problem, but he didn't. After two years, he didn't even hesitate to help his customer! He responded promptly to my emails and always had a kind word. That's what I call excellent customer service. I would highly recommend Bishop Transport to anyone! more
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