They make you rent a cable modem and pay a monthly "service protection" fee. Both these charges raise their monthly rates to noncompetitive levels. I cancelled my service last month but was charged for service this month, including a fee for renting a cable box i returned to them weeks ago. Now I can't get through to their customer service lines. They arent even worth the 1 star rating. Their awful commercials are actually better than the service they provide. Just stay away from this company.