This company has done nothing but great things for me over the years. They're friendly, they respond quickly when I have no heat, they fix the problem right the first time, and their prices are usually among the lowest around. I have no idea why someone gave them a review with only 1 star. The person must just be upset with oil companies in general. I wish oil prices were lower but, since I heat my home with oil, I'm going to stick with this company since they're the best around.