As I write this I am still in dis-belief!!!!! Around Christmas time (Dec.2011) My wife and I had decided to purchase a remote starter for our daughter’s vehicle as a Christmas gift, we were also fortunate enough to receive a great deal from Groupon, I believe it was something to the affect of half off at Ziebart located @ 640-A Elm St. Biddeford, ME 04005, my wife and I stopped by their office before confirming our purchase from groupon, We met with Amber a very nice young lady who apparently runs the office, as well as Steve Maciejewski the shop owner. We were presented with the product and info that would be installed into our daughter’s vehicle. At this point in time we felt as though they were a reputable shop, so we went ahead and made the purchase and also scheduled the appointment for 1/16/2012 ,they said they would need the vehicle dropped off for the day. Our daughter dropped it off and away she went planning on picking up at the end of day. I however was called around noon time that day and was told that the battery light was on and that her heater only worked on high,(they let us know this to cover themselves) I explained that I was aware of the battery light and that it had been on for a few years and merely an idiot light, as far as the heater I would need to confirm with my daughter as I was not aware of this. I did confirm to be accurate, so Ziebart proceeded with the install. We were never called regarding picking up vehicle so my daughter headed to their location close to 5pm to pick up her vehicle only to be told that she had to pay an additional 80.00 for diagnostics, she of course was very upset as this was a Christmas gift and was never made aware of this prior to it being done nor were we! So Amber called myself and explained that we had to pay 80.00 extra because their unit would not work in her car and they had to do diagnostics to figure out why. I was completely appalled and made it very clear that we would not pay any extra due the fact that they never called us prior to doing this!!!