Good: Best selection in glass and hardware, saw alot there that I didn't see in other places. They make everything at their factory and have major machines so you know they are not some fly-by-night place. Better for higher ticket items. Bad: Don't really do a lot of the smaller stuff you see at glass shops, but I guess this place really isnt a glass shop, more like a glass construction company.. Other: This is a big company, but still they maintain a nice personal feel about them. If you're in the market for a larger project with glass, like your shower door or some of the other fancier glass stuff, I would say you cant lose with these guys. We looked around quite a bit before making a decision and this place was the biggest and most professional looking and acting. They did an A+ job and we suspected they would. For things like a piece of small glass I would probably go to a local mom and pop place thou.