What a disappointment!! I've been with the company just over a year and while the monthly rates may sound good their service sucks. I totally understand a comment submitted by another writer pertaining to price gouging. I recently had windows replaced in my house. I lost two days of work waiting for technicians to replace magnet contacts on my windows. The first technician stated I needed magnets and the second stated I needed magnet and wireless contacts. Neither were able to complete the job after arriving at my home and required a third appointment for something relatively simple. Now we're talking three days off from work. Are you kidding me? On each visit my service rate and item cost has been increasing. When I questioned the service manager pertaining to the price increases he forgot that I was the paying customer and began yelling on the phone. Had the first technician been aware of what is needed on the visit there definitely shouldn't have been a need for a second or third visit. What happened to reading a service ticket? I caught this gouge before there was full penetration. I'll go back to the company I was with for 15 years where they know something about costumer service. This was not the first issue I've had pertaining to poor service for a relatively simple service call. Mind you, I've had the same alarm system just different monitoring services. "I know" there was nothing complicated about these calls.
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