Just another BIG THANKS for what you did for me and my family this past Tuesday. We had thought we had reserved a poolside room near the kiddle pool but we were mistaken. The kids would have been so disappointed not to be right by the pool as we are every year. Somehow you made it work and got our room changed to the courtyard right by the pool. This made our whole stay just wonderful. It was great to see someone working a job that seemed to really care about the customer and do whatever he could for them.