I've been a Honda driver for 25 years, with a couple of "detours" to other brands that sent me back to Honda pretty quickly. I'm brand loyal, but I feel like I've seen the good and the bad in terms of dealerships. Today I bought my second Certified Used Honda from this dealership. I bought the first one five years ago and was very satisfied with the experience. Our family has 3 Hondas, all of which we've brought here for service for many years. The service dept has had its ups and downs in the past, but I have been very impressed with their willingness to make things right when we brought problems to their attention. The problems were service related - the work on the cars has always been stellar. In the past year, no problems at all and the service has been stellar. Today's buying experience was very happy. I had spotted a used car that sounded promising on the website inventory and knew it wasn't going to last long. I went in, was treated courteously, allowed plenty of time to play with everything, make a test drive, make up my mind etc. While I was meeting with the business manager, the salesperson (Jen Adams) noticed a small chip in the windshield, and notified me of it. She said that they would fix it, no expense to me. It was something that could have been passed over, but she made sure I was HAPPY. I can't account for other people's experiences, this is just my own. After two happy buying experiences and long-term satisfaction with this Honda dealership, I am not going anywhere else.
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