Let's see where should I start. I stayed at this hotel from Jan 31 thru May 19 2011 and it has been a previlige to stay with such committed owners and staff who bend over backwards to satisfy their customer.
When I first checked in the hotel was under going renovation and the owner promised that I will have new mattresses, flat screen tv and new microwaves. In less than a week I had new mattresses in my room. Before the month was over I had large flat screen tv and a new microwave.
Here is another instance I have to share. One friday my wife happen to meet the owner and mentioned that everything was great in the room except for the soap and shampoo. I was amazed that the following Monday I had new shampoo, conditioner, lotion and soaps in my room.
The staff takes their customer's comments very seriously and do whatever is in their capacity to make your stay as comfortable possible.
Keep up the good work guys. Good Luck!! I will be staying at this hotel everytime I am in Austin.