Kudos to you folks for employing Mr. Gates. From our initial introduction to the recent delivery of our vehicle, Jason was nothing less than a consummate professional representing a product we have grown to love. His product knowledge, his respect of customer service, and his willingness to listen and understand the customer's needs are a positive reflection of the Mercedes-Benz image. As a retired Human Resource Executive I commend you for having Mr. Gates on staff. He is an asset not only to your organization, but to those customers fortunate enough to interact with him. As to Mr. Richard Paden of Hagerstown, MD? Yes, - we're fortunate to have found a replacement for him here in Tucson.
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