We usually call Roto-Rooters Plumbing in Buffalo when we have a plumbing problem, and their services is always prompt and quite good. The only complaint this time was that while repairing an unrelated issue, the plumber notices that some prior work was leaking. He didn't have the necessary tool, but promised to have someone call me the next day to arrange repair under warranty. No one called, so I called several days later, and there was no record of me needing a follow-up. Even then, no one was available with the tool for another two days. Surprisingly poor communication and slow service for a company that up until now has been great at both.
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