I have shopped at the Reynoldsburg store on Hill Road several times, but after today I won't go back & plan on complaining to the corporate office. I was in the store yesterday & saw a child's chair that I was interested in. I wanted to put it on hold, but they said they couldn't because "it had just come in & they had to sterilize it" - okay - so I called this morning to see if the chair was still there & wanted to put a hold on it. I was told that the chair was still there, but they are no longer allowed to take phone holds so I'd have take my chances on the chair still being there when I got to the store. Like an idiot, I rushed over to the store only to find out that it had sold 5 minutes earlier, which seemed to give the employees there quite a chuckle. One of the employees told me they were no longer permitted to take phone holds because of a problem with two customers who both had been given holds by employees at the store on the same item. The customers got to the store within minutes of each other & subsequently got into a fight over the item in question. the police had to be called due to their fighting in the store. Because of that one situation, the corporate office made the decision to not allow phone holds. Good customer service is not a priority - with this store at least. I've been in the store when a customer has brought items in to sell & were treated rudely causing the customer to become angry. If that's how they like to treat customers then I don't need to give them my hard-earned money or time - and if they don't care about losing a customer then I certainly don't want to spend my time or money at New Uses!! I'll stick with Cragislist from now on!!
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