We found Joyce heating when we searched online. It was a disappointing experience. Our vents were only providing cold air when the heat was switched on. They were prompt in coming by and checking the unit and said a part needed to be replaced. He didn't come inside the house to check anything else. Because it was Sat we got charged for emergency service and we had to move out of the house because of the cold. On Monday we called the technician and didn't get much of a response but heard that he had come by and replaced the part. When we came home the vent was still giving cold air. Apparently another technician had come by and replaced the part. So we had to go without heat again that night. The next day the technician who replaced the part came by and checked the house and said the vents seemed to be closed which is causing the heat to shut off. So he went out and checked the unit and checked the part again and this time it worked. He obviously fixed it to do whatever was needed this time around or the part may have not been defective at all. Our vents have been like since we bought the house seven years ago. He then sent us a bill for the emergency service and the part and a diagnostic charge for the next day which was unnecessary. I called the owner and he argued that it was a legitimate charge as it was two separate issues. I completely disagreed and felt we were charged for a diagnostic for no reason as they should made sure the heat kicking on after they replaced the part and checked the thermostat and the house. I think their technicians are able but their service and follow through after is quite poor. I unfortunately will not use them again and would not recommend them either after this incident.
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