Good: Dinah was great about calling my wife when a miscarriage gave us an unexpected opportunity to use her. We had heard great things about this birth center and were thinking about using it even though it wasn't the closest place from our home.. Bad: Before we got to come in for an interview the slot we were being offered was given away. No note about the purpose of our meeting was listed so we didn't get notice of this until the day of our meeting itself. When I called to understand why it happened Sherry actually hung up on me!. Improvements: Given that my complaint had initially stemmed from an oversight by the midwife herself I'm disappointed that I never even got an apology.. Other: In my own business if I can't help someone I try hard to give them a good recommendation for an alternative arrangement. Also: if I make a mistake I own up to it. Ultimately Lovers' Lane treated me like I would have expected to be treated by a hospital: soft voices but no sensitivity, just hard edges..
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