Good: My insurance sent an instructor to teach the staff how to handle insurance to explain how things work after they heard about Plumtree's poor service.. Bad: Office policies are set not to care about the patient. They will not make referrals, do not check for conflicting medical conditions, drug costs, or insurance before making prescriptions. They will not talk to pharmacies, accept faxes, or tell you when a prescription is ready. If you have a problem, they tell you to take it up with insurance and will not accept a letter to a PA or doctor when the rude staff will not listen. When I had a problem, they made up a new story for insurance. No one cares about YOU. Improvements: Other offices I have told about Plumtree's treatment of patients can't believe it. One office even questioned if their refusal to talk to patients was legal.
The doctors need to pay attention to office management and revise all of their policies. They need to do training on how to treat patients, and even show basic courtesy. The main problem are the office policies in effect, which causes the staff to not care about people. The PAs need to not issue prescriptions without checking for other conditions..
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