Like any company, I've read the good review and I've read the bad. I live in Windemere and have been a Safe Touch Customer for about a year now. Didn't have any problems with pushy salespeople, didn't have any problems with the installer, and havent have any problems since. Affordable, yet I wasn't looking for affordable when considering something as serious as the security of my home and family. I'd recommend them to friends or family members. And have.