I had michael come to my house to do my annual furnace check,he was great. He showed me that I had holes in my heat exchanger. That was not good news. He then told me that he could get a new heat exchanger but due to the age I figured that it would best to get a new furnace. He then called Jerry out to our house to confirm what he found and to give us a quote on a new unit. Jerry explained the differences between the units. And he let us decide which one that we wanted. Jerry told us that he would have the new unit put in today and will finish it tomorrow. I have had Thompson work at my home several times in the past, for plumbing to heating and cooling it has been a pleasure working with them
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