Quick to the point, my wife and I purchased a new home in 2004 and Beutler did all the installations. It turned out they didn't install the AC that we purchased and installed a significantly lower quality one. It took 3 years and I just happened upon my paperwork. They then wanted to replace it with one that was also lower quality than what we had purchased. After MONTHS of arguing they happened to "find" the correct one in their warehouse and came out and installed it with "oh your pipes may not be the right ones to run this type of coolant" and wanted us to pay to have them re-installed because of their mistake.
We have been comfort club members but they don't even call to schedule yearly checkups. We are now having issues with our central VAC and they have no record of even doing the work. Previously as well they had no record of even doing our AC installation. I'm so glad I kept all the paperwork.
We have spoken with serge one time and left several messages for him and he has yet to get back to us. The one time we did speak with him, he said he would send us the warranty information tomorrow. It is now two weeks later and still no warranty information. We called again today and they said that we were given all the information on move-in. I have all the information they gave us and that was not included. So we have to continue calling to get answers from this apparent GREAT company. They are TERRIBLE.
Look at the sites, what review site doesn't have some complaints on a company? Yet miraculously on Citysearch all reviews are positive. hmmm… I also took a postive remark and pasted it into google and it came up exactly on 3 other sites including this one. They are deleting/removing the bad reviews and only posting the good ones and doing the same ones to multiple sites to make themselves look better. Check it out.