I have always used Ierna's services since I moved to Tampa 3 years ago. I was very impressed and told the tech, that if ever I bought a new unit, it would be from Ierna's. Our outstanding sales guy was Todd Wright. He came out Monday and we made the deal. Tuesday morning, Nathan and Dallas came and installed the unit. They ran into some unexpected difficulties with the filter. I was sweating b...ullets that this was going to result in a hefty upcharge. But they checked with the service manager, and he said the problem would be solved for no additional charge. I had already aimed two 30" box fans at them set on high, and supplied tools they were missing like a pipe wrench and a PVC pipe cutter which expedited their work. My wife and I were so grateful, we loaded those two excellent installers up with homemade cookies, all the ice-cold A&W root beer, cherry-Pepsi, and cherry Dr. Pepper they could drink. They left here with a smile on their face, and looking for yet another place to urinate after all the drinks. A good time was had by all, and we are not merely happy; we are ecstatic bordering on euphoric.--Dan Burson
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