To start, when my mother laid my jacket to go over my gown on the store's sofa and picked it up, it had black dust on it. It was brought to the Tina, the store manager's attention, but she did not seem to care. She just told us that someone was coming in later that week to clean the furniture.
I was given a quote of $200-$250 for alterations for my dress. At my first fitting (after the the work was done) I was handed an invoice for $305 (21% higher). After speaking to Tina, the worthless manager, I asked for her superior's contact info. When Vivian Lopez called me back she refused to assist me in any way and talked over me when I tried to explain my case. When I told her that word of mouth was a powerful thing she told me that I was "threatening her". Because the dress was already pinned and I felt trapped at that point, I told her I would proceed with the alteration. A few hours later, I got a call from Tina, the store manager who told me that the seamstress didn't feel she could meet my needs and had declined my work (doubtful). When I told her that this was unacceptable, and that the dress was already pinned, she told me that the seamstress had removed the pins. They had put holes in my gown and destroyed it. Thanks for that. Please don't make the same mistake that I did.