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Unprofessional and dishonest! - Review by Guest | Grease Monkey

Grease Monkey


Unprofessional and dishonest! 11/22/2011

Warning! These guys almost ruined my car, refused to take responsibility or even discuss it and were extremely rude. I had my oil changed and later developed a significant oil leak. I went to an independent mechanic who found that the oil plug had been cross threaded and stripped then teflon taped and put back in. He removed the plug by wiggling it with his fingers. I was lucky it didn't just fall out and seize the engine. I went back to grease monkey and spoke with the manager who said"We don't use teflon tape." I asked, if it wasn't the service here then wouldn't they have alerted me to this condition when they did the oil change, not just replace a damaged plug? His non-sensical reply was that oil plugs do not just fall out or that would be happening al over the place, regardless of thread damage. What? He then stated that I must have had my car serviced after they had it or that my mechanic put the tape on there and damaged the threads. Again, what? I had no other service, their sticker was still on the windshield and the mileage well under the next due service. The manager turned his back and walked into the bay closing the door after him. I want to caution you NOT to use these guys, find one of any other places. They are not honest or civil. Mistakes happen but own up and be reasonable. They are not. more
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