I have purchased many cars in my life time both new and used. I have worked selling both New and used cars, and I have never treated or put forth the attitude that I get at your dealership! I am sick and tired of hearing " all car makers have this issue" or " that's normal." Other than my own cars, I owned a detail shop for 10 years and worked with dealerships as well as wholesalers and the general public, so I know that I am being fed a line of crap every time it gets said!!! This is by far the WORST car experience I have ever had and your dealership has been absolutely horrible to deal with! It is clear that a vehicle marked CERTIFIED is nothing more than a sales gimmick!! I now understand why you have to get people comment while they are still at the dealership, because chances are that is the only time people are feeling well about their purchase.