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Ripping off customers with billing practices - Review by Guest | Mt Baker Vision Clinic

Mt Baker Vision Clinic


Ripping off customers with billing practices 11/18/2011

Good: High tech diagnostic equipment, competent doctors.. Bad: I went to this clinic for an eye exam and new glasses. I made it very clear that I wanted to pay all costs at the time of billing to avoid "surprise" charges appearing at a later date. The clinic checked with my insurance for all of the charges that would be covered and knew what the coverage amounts for my exam, frames, and lenses were. I was billed at the end of my exam and paid the balance due. One week later I pick up and confirm all bills paid. Good to go...Six weeks later I owe an additional 50%.. Improvements: Don't bill people six weeks after services are settled.. Other: I offered to simply return the glasses but was informed that they have a 30 day return policy. They sent the invoice for 50% additional in charges 45 days after services were rendered. It was either pay or be sent to collections. Way to screw the customer.. more
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