My husband and I woke up to a weird hissing noise Monday morning and tracked it down to the water heater in the garage. We called the company where we purchased it and since they contract out for the installation, we dealt with the people and Fast Water Heater. They delivered on their promise to have it installed the same day, even though one of their technicians called in sick! The technician did a thorough job of explaining what he was doing and the people in the office were very helpful and friendly. Overall it was a good experience. We had hot water by dinner time that evening. I recommend it!