I got my wedding dress here. To make this quick and to the point, I live out of state and had a two week window when I would be home to try on my dress and have alterations made. This was all discussed at the time of my dress purchase. The week I was coming home I called and they didn't know where the dress was. After a lot of phone calls they said they tracked it to China!?! When I went in for my fitting they presented me with the wrong vail and then realized they never ordered mine. When I called back a few days later to see if they were able to order it and get it in on time they said, "oh is this (my name) the pain in the ass? We do have your veil." The customer service can pretty much be summed up as deplorable! The attitude that is given off is that you should be greatful that they are doing their job. I would never go back and wish I saw this site before I purchased my gown there. Buyers Beware!