I use to be a vet tech, and this is the worst customer service I have ever seen. I do not know where Dr. Roundy finds his help, but they have no training in the proper way to handle problems or conflicts. I boarded my dog there recently and they lost his crate blanket or worse, gave it to someone else and then pretended they never saw it. This veterinarian expects payment upon services rendered, well; I expect my property returned with my animal or restitution.
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