My husband was out of town and we were starting to get water in the basement. I looked uo Roto-Rooters and gave them a call and they came as soon as they could. They explained to me in terms I understood what needed to be done and I agreed. The serviceman (Kevin) even put in a plastic bag what they took out so that my husband could see what had caused the problem. The date of service was 10-25-2011. I would definitely recommend them to anyone who had a problem.