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horrible experience - Review by Guest | Stone Impressions

Stone Impressions

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horrible experience 10/25/2011

My husband and I hired Stone Impressions to redo our master bathroom 6 months ago and we still have an unfinished bathroom. From the beginning things did not go well. During demo, nothing in our home was protected from dust and debris (even though that was specified in the contract). We incurred a major cleaning bill and the carpet in the master bedroom was ruined. Then a worker set up a tile wet saw IN THE HOUSE in a room above a grand piano and would have ruined the ceiling in the room below as well as the piano if we hadn't stopped him. Workers left our garage door open and a bike was stolen. The worker who set up the wet saw in the house then stole the leftover tile (which we purchased separately ourselves) when the tiling was complete. The company owner, Fran, was made aware at every juncture of this arduous process exactly what was going on and chose to do nothing about it. He talks a good game, but doesn't follow it up with good service. I read the other reviews and maybe Fran is capable of handling something as simple as a countertop installation, but I wouldn't even trust him with that after the abysmal experience we have had with his company. In fact, I decided to write this review because my husband and I are now looking for another contractor to clean up the unfinished mess Stone Impressions left. more
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